How Index Network handles personal information — what we collect, why, and what choices you have.
This Privacy Policy explains how Index Network, Inc. (“Index”, “we”, “us”) collects, uses, shares, and safeguards personal information when you visit our website, use our services, or otherwise interact with us. It applies to information we process as a controller under the GDPR and as a business under the CCPA, as amended. By using our services, you agree to the practices described here.
We process personal data under these legal bases: contract to provide the services you request; legitimate interests such as securing, improving, and measuring our services; consent for optional features where required; and legal obligations.
If personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions, as applicable, to protect your information.
We keep your account, profile, intents, matches, negotiation messages, and agent conversation while your account exists. Pausing an intent stops new matching and leaves the intent in place. Archiving an intent removes it from its networks and expires related matches; the archived copy stays until you ask us to delete the account. Email hello@index.network to access, correct, or delete your account, and we delete it except where we must keep a record for a legal claim or obligation. Operational logs used to secure the service are kept only as long as that purpose requires and are not used to profile you. ChatGPT keeps its own copy of your chat under OpenAI's policy.
Subject to applicable law, you may have rights to access, correct, delete, port, or restrict processing of your personal information, as well as to object to processing or withdraw consent where processing is based on consent.
California residents may have additional rights, including to know categories of personal information, sources, purposes, and recipients; to request deletion or correction; to opt out of certain sharing; and to not be discriminated against for exercising rights. In the product you can edit your profile, pause or archive an intent, accept or pass on a match, and disconnect a connected assistant. Those controls take effect on your Index account immediately.
We use administrative, technical, and organizational measures designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security; we regularly evaluate and improve our safeguards.
Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.
We may update this Policy to reflect changes in our practices or the law. We will post the updated version with a new effective date, and if changes are material, we will provide additional notice where required.
Questions or requests related to this Policy or your personal information? hello@index.network
Index Network, Inc.